Terms of Use

You must be at least 18 years old and able to enter a binding contract. Our services are for people in the United States. If you use them for a business, you confirm you are allowed to act for that business.

• Give us true, current information and keep it up to date.
• Keep your password and sign-in links private. Do not share your account.
• You are responsible for what happens in your account until you tell us it has been misused.
• Tell us right away at (801) 885-1668 if you think someone else has used your account.
• We may suspend or close an account that breaks these terms or puts others at risk.

With our concierge service, we search dealer-only auctions for vehicles that fit what you tell us you want. We send you reports on vehicles we find. If you approve a vehicle, we can bid on it for you, within the limit you authorize, using our dealer license.

The $100 concierge fee

To start a search, you pay a $100 concierge fee, which our checkout calls the $100 Deposit. Our checkout says: "This $100 Deposit puts the Lifetime Auto team to work on your vehicle search. It is a non-refundable service fee. It does not guarantee financing approval, vehicle availability, purchase approval, or a specific price."

Buying a vehicle

Buying a vehicle through the concierge service is governed by separate documents you sign for that vehicle: the Bid Approval and Pre-Approval Deposit (PAD) Authorization, and the sale documents (such as the purchase contract, Buyers Guide, title and odometer forms). Those documents explain the deposit, refunds, fees and what happens if a sale does not go through. If they conflict with these terms, those documents control.

We cannot promise that any vehicle will be available, that we will win an auction, or that you will be approved for financing.

• We work to keep our listings accurate, but prices, photos, features, mileage and availability can change or contain mistakes. A vehicle may sell before our website updates.
• If a listing has an error, such as a wrong price, we may correct it before you sign a purchase contract. The signed purchase contract controls.
• Our listed price does not include our $399 documentation fee, sales tax, title or registration, which are added at signing.
• Each vehicle is sold as described on its Buyers Guide, which tells you whether it comes with a warranty or is sold "as is". The Buyers Guide is part of your sale contract.
• Asking about pre-qualification on our website does not run your credit and is not a credit decision. Financing is provided by third-party lenders and is subject to their approval.

• You earn rewards only as the program terms in effect at the time say. Rewards are paid in U.S. dollars.
• Share your link honestly. No spam, no unwanted texts or calls, no misleading claims about us or our prices, and no paid ads that use our name without our written permission.
• You cannot earn rewards on your own purchase unless the program terms say so.
• We may need tax information from you before we pay rewards, and we may report payments to the IRS.
• We may change, pause or end the program at any time. Rewards you already earned under the terms then in effect will be honored unless they came from fraud or a breach of these terms.

Some vehicle reports and summaries are prepared with help from artificial intelligence. Reports, price ranges, market values and cost estimates are estimates, not guarantees. They rely on auction listings and data from others that may be wrong or incomplete. Always check a vehicle's condition, history and final costs before you buy.

You agree that we may give you agreements, disclosures, notices and records electronically, by email, text or on our website, and that you may sign documents electronically. Your electronic signature has the same effect as a handwritten one under the federal E-SIGN Act and the Utah Uniform Electronic Transactions Act.

• You need a device with internet access, an email account and a way to view and save PDF files.
• You can ask for a paper copy of any document at no charge, and you can withdraw your consent to electronic records by contacting us. Withdrawing does not affect documents you already signed.
• Keep your email address current with us so you receive your records.

• If you give us your mobile number and agree to be contacted, we may text you about your request, account, appointments and purchase. We send marketing texts only with your consent.
• Message frequency varies. Message and data rates may apply.
• Reply STOP to opt out at any time. Reply HELP for help, or call (801) 885-1668.
• Consent to texts is not a condition of any purchase.
• Carriers are not responsible for delayed or undelivered messages.

When you use our website and services, you agree not to:

• break the law or help anyone else break it;
• give false information, pretend to be someone else, or use someone else's account;
• copy, scrape, resell or republish our auction data, listings, reports or prices;
• try to get into parts of our systems you are not allowed to use, or test them for weaknesses;
• disrupt our website, overload it, or send harmful code;
• harass our staff, customers or partners.

Our website, reports, text, photos, logos and software belong to us or to the companies that license them to us. You may view and print them for your own personal use in buying a vehicle. Any other use needs our written permission. Auction and vehicle data from others remains theirs.

Our services connect you with other companies, such as auctions, lenders, payment processors, transport companies, warranty providers and scheduling tools, and our website links to other sites. Those companies have their own terms and privacy policies. We are not responsible for their services or content.

Except as stated in a signed sale document or Buyers Guide, our website and services are provided "as is" and "as available". To the extent the law allows, we disclaim all warranties about the website and services, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise the website will always be available or free of errors. Nothing in these terms limits any warranty that a Buyers Guide or a written warranty gives you, or any right you have that the law does not allow us to limit.

To the extent Utah law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or lost data, arising from your use of our website or services. To the extent Utah law allows, our total liability for any claim about the website or the concierge service is limited to the amount you paid us for the service that led to the claim, or $100, whichever is greater. This does not limit our liability for our own fraud, gross negligence or willful misconduct, or under the sale documents for a vehicle you buy.

If you break these terms or the law while using our services, and someone makes a claim against us because of it, you agree to cover our reasonable costs, including attorney fees, to the extent the law allows.

Utah law governs these terms, without regard to conflict of law rules. Any lawsuit about these terms or our services must be brought in the state or federal courts located in Utah County, Utah, and you and we agree to those courts' jurisdiction. Either of us may bring a claim in small claims court if it qualifies. Please contact us first. Most problems can be solved with a phone call.

We may update these terms. When we do, we will change the "Last updated" date at the top. Changes apply from that date and do not change agreements you already signed. If you keep using our services after a change, you accept the updated terms.

Questions about these terms go to: